Dictation Analysis delivers a clear succinct view of how Departments and Fee Earners are working. Using our pre-calculated KPI's (Key Performance Indicators) managers can identify low productivity areas and immediately drill down to Fee Earner and Matter level to pinpoint the issue and take corrective action to prevent this having a longer term affect on target billing and client response times. Without Dictation Analysis's alert KPI's it could take many months, if at all, to identify the source of the problem and by then the effect on billing may not be recoverable and clients may not be retained. Through maximizing Fee Earner utilisation, Fee Earners are better placed to complete more chargeable work and consequently increase Billing Rates.

The practice objective will be to keep the support staff headcount to a minimum; reduce, if not eliminate the need for seasonal temp staff, and maximize existing staff utilization. Dictation Analysis will allow managers to monitor productivity KPI's historically, even down to hourly performance trends. This facility will enable managers to schedule more effectively for both daily and seasonal workload variations and ultimately dramatically reduce the need for costly temp cover. By analysing your practice workflow even down to job type level, using Dictation Analysis managers are able to identify areas where work can be better distributed and potentially reduce the headcount in certain underutilized departments.